Accessing HighByte Intelligence Hub After Being Added to a License

What Does This Article Cover?

When someone adds your email address to a HighByte Intelligence Hub license, you still need to complete a quick setup in the Account Portal before you can download the software and retrieve your license file. The only real “gotcha” is email mismatch: the license is tied to the email address that was invited, so you must create (or log into) the portal account using that exact same email.

Below are the setup instructions exactly as provided.

Step 1: Log in to the account portal. If this is your first time logging in to the portal, you will need to create an account by clicking the "Log Into Account Portal" button and then "Create Account" when presented with the form. Enter your email address and create a password.

Licenses are attached to this email address. If you create an account using another address, you will not see your license(s) in the portal.

Step 2: Download the software. Click the "Download product" link in the Product box to view available versions and download software.

Step 3: Download and activate your license. Click the "Download licenses" link in the Licenses box to view and download your license. Then, navigate to the User Guide for detailed instructions on how to install your license.